PayPal’s new Marketing Solutions tool sheds light on how shoppers use the online payment platform


PayPal has launched a new suite of free marketing solutions for merchants that provide them with analytics around how shoppers use the online payment platform.

According to the announcement, the newly-released shopping insights tools will include aggregated and anonymous data tracking the behaviors and preferences of PayPal users.

“This includes things like how many shoppers are mobile shoppers; how many shop for big-ticket versus small-ticket items; how a particular merchant site attracts customers compared to other similar sites,” writes PayPal in its release announcing the rollout.

To use the tools, merchants will need to install a PayPal code snippet on their sites, which will collect information on PayPal web visitors and customers including:

  • cookies,
  • browser,
  • device and type,
  • IP address,
  • page impressions and clicks,
  • and URL.

In return, merchants will receive analytics data — similar to packages like Google Analytics — that they can employ to improve conversions and better serve their customers.

The code also allows merchants to enable PayPal’s “Smart Incentives,” a promotional messaging feature that informs users they can use PayPal Credit and One Touch checkout on the site, which PayPal says will help drive conversions from customers who like to pay using those methods. PayPal Credit provides 6-month interest-free financing for purchases over $99 and the company’s research found that 40% of users say they have spent more money online due to the program.

These new features are available to any merchants that use its payment processing, PayPal Credit and other PayPal solutions, including those who use them via third-party e-commerce platforms such as BigCommerce, WooCommerce, or Shopify.

The online payment platform says it will soon provide recommendations for merchants to help them increase conversions based on the data it tracks.

About The Author

Amy Gesenhues is Third Door Media’s General Assignment Reporter, covering the latest news and updates for Marketing Land and Search Engine Land. From 2009 to 2012, she was an award-winning syndicated columnist for a number of daily newspapers from New York to Texas. With more than ten years of marketing management experience, she has contributed to a variety of traditional and online publications, including,, and Sales and Marketing Management Magazine. Read more of Amy’s articles.



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